They get access to exclusive partner offers, as well as two complimentary Pickup & Delivery services per year Silver members earn 10 points per dollar spent on Ford services, plus a 5% bonus on points earned.
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With more than 3,100 dealers in the U.S., Ford is the only full line auto brand to offer Pickup & Delivery at scale to millions of customers.
On the day of service, customers receive updates via phone, text or e-mail to keep them informed of their vehicle’s progress, and it’s delivered back the same day, or as soon as the service is complete.Įxpanding Pickup & Delivery is part of the company’s aspiration to be the industry leader in remote services by the end of 2021. The process is simple – customers call their local dealer to schedule an appointment and request an at-home or at-work pickup. Since March 2020, Ford has delivered around 100,000 Pickup & Delivery services in the U.S. Coupled with tiers, which provides yet another way to engage with the FordPass Rewards program, we are helping to ensure the value of owning a Ford vehicle gets better over time.” “It’s our job to look after our customers, and being flexible, respecting their time and giving them peace of mind through services like Pickup & Delivery is one way we can do that. “With remote services proving critical during the pandemic, we’re now making it widely accessible to Ford owners,” said Elena Ford, the company’s chief customer experience officer. Members in the top two tiers, Blue and Silver, will be eligible for annual complimentary Pickup & Delivery services*. The company is also strengthening its FordPass Rewards program by adding tiers – Blue, Silver and Bronze levels – to reward and recognize its most loyal customers. On Monday, Ford is expanding this popular service by making it available to all of its 8.5 million FordPass ™ Rewards members nationwide. People loved the experience, while dealerships saw a rise in customer satisfaction scores as a result. to get their vehicles serviced while staying safe in the comfort of their home. 9, 2021 – In the early days of the pandemic, some Ford dealerships started offering a Pickup & Delivery service to allow customers across the U.S.